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APEX With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.APEX is fully i3 compliant and designed by communication experts according to the highest industry standards. Unified Ecosystem Unify the flow of audio, video, instant messages, third party applications, IoT devices, and more with Carbyne APEX.Disseminate this information in real-time from callers to call-takers to field-responders for better decisions and safer outcomes. Reduce call-waiting time, speed up incident resolution, and improve productivity with Automatic Call Distribution (ACD) featuring skill-based routing, multiple call distribution methods, and auto-call-answer mode. Continue 24×7 operations from remote backup stations using VPN connectivity, with zero-dependency on your communications center infrastructure. Customization Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language transcription, predefined messages, agent help requests, recorded announcements, and more. Activate the customized features that your mission-critical operations demand, and expand your services as your needs grow. Superior Connectivity Carbyne APEX is a failsafe to keep everyone safe. APEX is resilient to infrastructure failures and most internet outages due to the robust and secure cloud infrastructure APEX is built. Unlike legacy on-premises technology, APEX remains online and fully functional even when your center suffers natural disasters and infrastructure issues.

APEX
With APEX, your contact center will become more agile than ever before. Legacy technology
doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.APEX is fully i3 compliant and designed by communication experts according to the highest industry standards.
Unified Ecosystem
Unify the flow of audio, video, instant messages, third party applications, IoT devices, and more with Carbyne APEX.Disseminate this information in real-time from callers to call-takers to field-responders for better decisions and safer outcomes. Reduce call-waiting time, speed up incident resolution, and improve productivity with Automatic Call Distribution (ACD) featuring skill-based routing, multiple call distribution methods, and auto-call-answer mode. Continue 24×7 operations from remote backup stations using VPN connectivity, with zero-dependency on your communications center infrastructure.
Customization
Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language transcription, predefined messages, agent help requests, recorded announcements, and more. Activate the customized features that your mission-critical operations demand, and expand your services as your needs grow.
Superior Connectivity
Carbyne APEX is a failsafe to keep everyone safe. APEX is resilient to infrastructure failures and most internet outages due to the robust and secure cloud infrastructure APEX is built. Unlike legacy on-premises technology, APEX remains online and fully functional even when your center suffers natural disasters and infrastructure issues.

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