Your phone system captures more than just voice interactions - it unlocks business insights waiting to be discovered. Callation focuses on extracting the full potential hidden in your Mitel PBX phone system's five essential metrics trunk utilisation and your missed versus answered call ratio. Analyzing these figures helps reduce inefficiencies and enhance team response times, improving customer service. Managing a growing support team, or trying to scale operations, tracking the right numbers with Callation's call detail reporting software can make the difference. Make data-driven decisions now using our cloud-based calling software.